These terms apply to users of hansel-grotesque.it. They will be valid for all your future transactions with (H)(G) and visits to hansel-grotesque.it. These conditions apply to sales of licenses or other products by (H)(G) to private individuals. This website is directed exclusively to private individuals. The conditions of sales mentioned hereafter concern only www.hansel-grotesque.it and are not related to any other conditions which are applied in stores. (H)(G) reserves the right to revise these terms and conditions.
We do not guarantee that all the items available at the hansel-grotesque.it online shop are in stock at the time of your order. In case we are out of stock of any items in your order we will contact you by phone or by e-mail. (H)(G) cannot warrant that the content of hansel-grotesque.it is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. (H)(G) may at any time change the content of the site and the items available in the product range. Though (H)(G) strives to always display the correct texts, images and pricing in the site and web shop, errors may occur.
If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or canceling your order. If we are unable to get in touch with you, your order will be automatically cancelled. (H)(G) cannot be held responsible for any damage caused from using the site or not being able to use the site. (H)(G) cannot guarantee a problem-free, uninterrupted and secure access to the web site.
(H)(G) ships worldwide. For a list of stockists or wholesale information get in touch at email@example.com
Orders are shipped in up to 10 working days following the day the order was placed. Depending on your country of residence delivery could take from 2 to 7 days. Next Day delivery: Please contact us at firstname.lastname@example.org to enquire about next day delivery. If you have any question about your order, contact our customer care email@example.com.
We accept payments by PayPal. The full amount will be charged on the date the order is made. Prices include Italian VAT at 22%. For invoices outside Italy, please contact our customer care before to place the order. Shipping costs may be added to your order. Please fill the check-out form to consult shipping charges. Orders to countries outside the EU may be subject to import duties and/or taxes, which are levied once your package reaches your country.
This means that we do not collect duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information. (H)(G) does not keep its customers’ payment card details.
Exchanges and Returns
During 7 days following the delivery of your order, you may request the refund of items, which you must return to us in unused condition. For returns please email us at firstname.lastname@example.org. Returns will only be accepted if labels and original packaging are fully intact and in a resellable condition. Clients are responsible for return/exchange shipping charges. (H)(G) e-shop cannot accept returns where labels have been removed or the item shows signs of wear.
In the case that we receive a damaged item/ an item showing signs of wear the purchase will not be refunded. In the case of a product being damaged during transportation, please send a photo proof to email@example.com. Refunds for returned objects will be made within 10 days of the return of the product. Note that shipping costs, additional duties and/or taxes will not be refunded. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability.
Faulty items will be replaced by the same type of product, subject to availability. Refunds for faulty items can be made within the 7 day period following delivery. Items cannot be exchanged or refunded at our stores. Please bear in mind that all sale items are final (including free shipping seasonal offers and all discount coupons) and cannot be exchanged or refunded under any circumstance.
Copyright (including without limitation, the trademarks of (H)(G), logos, graphics, text, photos, designs, typefaces, images data and software) provided in this web site are owned by or licensed (H)(G) and its affiliates. (H)(G) may in the Terms and Conditions be referred to as ‘us’ or ‘we’. You are authorised to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies.
You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others without prior written consent from (H)(G). You may not modify the material in any way, without the prior written permission from (H)(G). Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please contact us at firstname.lastname@example.org. Any content, screen renderings or files copied from our website may be used for presentation purposes only, and must be credited to (H)(G). No further use is allowed.
Hansel & Grotesque
Via Giovanni Ricordi 2, Milano – 20131 – Italy
VAT number: 02512950698
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information to provide you with information requested from us relating to our products or services and to provide information on other products which we feel may be of interest to you if you have consented to receive such information. You may unsubscribe from any marketing emails at any time, this will always be on every single marketing email we send out. If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
The General Data Protection Regulation (GDPR) and the Data Protection Act (1998) gives you the right to access the information that we hold about you. The ruling also gives the user the right to have all data deleted, and to opt-out to all marketing communication. To stop us tracking your usage of this website, please block all cookies. To withdraw your consent from being contacted, you can either unsubscribe from each mailing list email that is sent from us (this is always found at the bottom of the email).
Pursuant to and by the effect of Article 13 of the European Regulation 2016/679 concerning the protection of individuals with regard to the processing of personal data (GENERAL DATA PROTECTION REGULATION – GDPR). As required by the General Data Protection Regulation of the European Union (GDPR 2016/679, Article 13), before proceeding with processing, the interested party is informed that personal data collected through the website are subject to processing by the Company through IT and/or telematic tools, for the purposes indicated in this policy.
A rug made in collaboration with Alan Tamir.
Material: 100% Tibetan highland wool
Manufacturing: Hand knotted
Color: Moss green, salmon, light blue, and amaranth
Design: Gianluca Alla
Photography: Michela Pedranti